Guest SuccessPrincess Nishel Macapanas
Guest Success & Support Specialist
STR guest communications specialist who delivers smooth guest experiences, manages bookings, and resolves concerns. Maintains high satisfaction and property ratings through responsive support and efficient case resolution.
4y
Experience
Philippines
Based in
Experience
What Princess has done
Managed guest communications, booking support, and reservation coordination to deliver smooth STR guest experiences
Handled booking confirmations, payment tracking, reservation records, and system updates with accuracy and attention to detail
Coordinated guest services, including check-in support, travel assistance, local recommendations, and guest feedback management
Resolved guest and host concerns related to complaints, reservation issues, refunds, and compensation requests in line with platform policies
Maintained high guest satisfaction and property ratings through responsive communication, review management, and efficient case resolution
Core skills
Trained in
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